• WE WILL ONLY SHIP VERIFIED PAYPALS OR BILLING & SHIPPING ADDRESS THAT MATCHES.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• If the part is not available within the U.S., we will message you. Parts ordered from Germany and ETA is approximately 7-10 business days however with recent delays, it could take 2-4 weeks for it to arrive before it can be shipped out.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• In the event that an order has been identified as a medium/high fraud risk, we reserve the right to request additional information to verify customer identity and address. Orders without completed validation will not be shipped.
• There may be discrepancies in the catalog, you will be notified if there is.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• We reserve the right to refuse any orders placed.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• We do not ship tires.
• We are not an authorized Smart parts distributor, and therefore we do not sell Smart oem parts.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Contact us to arrange for any returns. You will be responsible for paying for your own shipping costs for returning your item including core charge.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• A copy of the invoice will need to be included with the return.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.